Northwell Health Student Affairs Students Zucker School of Medicine

Helping patients and providers connect through conversation

From left to right: Taranjeet Ahuja, Anjali Narayan, Danielle Qing, and Alice Fornari.
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Zucker School of Medicine Class of 2018 graduate Anjali Narayan, MD, and rising fourth-year student Danielle Qing yielded positive results from the test of an interactive program called Tell Me More® that helps healthcare professionals to connect better and communicate with patients while in the hospital.

With guidance from faculty facilitators, Alice Fornari, EdD, RDN, associate dean of educational skills development, and Taranjeet Ahuja, DO, director, Initial Clinical Experience (ICE) & Advanced Clinical Experience (ACE) Continuity Clinic, the students’ poster presentation won second place at the Northwell Health Patient Experience Conference held at the Garden City Hotel in April.

“The goal of Tell Me More is to facilitate more personal interaction between patients and providers through an exchange of questions about the patient’s life beyond the diagnosis,” said Dr. Narayan, who will be entering residency at Stony Brook University School of Medicine. “With permission from the patient, information such as favorite sport, color, facts about family, and other personal anecdotes about the patient are recorded on a poster placed at the bedside to serve as a conversation-starter for providers.”

“Our program included just over 300 patients, ages 30 to 95, with positive responses from all involved,” said Qing who will graduate from Zucker School of Medicine in 2019. “Hospital staff said that the program helped them to improve communication with their patients and build trust.”

The related paper, “Tell Me More: Cultivating Communication Skills Through Conversations,” is pending publication in the Patient Experience Journal (Beryl Institute).  The abstract was presented at the Beryl Institute Patient Experience Conference 2018 on April 18 by Dr. Narayan and Elizabeth Cleek, chief program officer at the Gold Foundation.

 

About the author

Adrienne Stoller

Adrienne Stoller is communications manager at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. For more information about news items or media inquiries, please send a message to Adrienne.M.Stoller@hofstra.edu or call 516-463-7585.

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